Every customer journey deserves a conversation.
Turn browsing into buying, and help customers get more from your product. Bidirection brings voice AI into the moments that matter, from choosing the right option to working through a problem together.
Voice · Optional avatar · Screen sharing · Live visual support
The next step is often one question away.
A visitor is comparing options. A new customer is trying to get started. An experienced user cannot find a feature they need. Give each of them a way to ask, understand, and move forward in the moment.
Choosing a product
“Which plan fits my team?”
A visitor keeps returning to the same two options.
Getting started
“How do I bring my teammates in?”
A new customer wants the first steps to feel simple.
Getting unstuck
“Why can’t I find this feature?”
An experienced user hits a wall mid-workflow.
Bidirection Sales
The last mile between browsing and buying.
Meet visitors at the point of uncertainty. Start a useful voice conversation, explain the right options, and guide them toward a purchase or a call with your team.
Understand the question
Relevant browsing context and a spoken need, together.
Explain the options
Plain comparisons of the choices that actually fit.
Help with the next step
A purchase, a call with your team, or a saved decision.
Bidirection Support
Help customers move forward, right where they are.
Walk through onboarding, discover useful features, and work through problems by talking. When customers choose to share their screen, your agent can guide them with the same view in mind.
Explore SupportBidirection Omni Support
Some problems are easier to show.
Bring voice, live video, and relevant files into the same support experience. Start on your website or connect a phone conversation to a companion web session when visual context would help.
- 1CallThe customer calls your connected support number.
- 2Open sessionThey open a companion session link in their browser and grant only what they choose.
- 3Show the problemCamera, screen, or a file — whichever explains it best.
Camera and file sharing happen in the web session.
See the conversation become the next step.
Three scripted product previews — choose one and press play.
Interactive product preview
Scripted scenario — not a live call
Bidirection AI
Product preview
Preview
A visitor is comparing plans for Example Workspace.
Step 1 of 9
No microphone, camera, or screen access — this preview follows a script.
Your product knowledge. Your rules. Your agent.
Bidirection works from what you give it: the knowledge sources it may draw on, the conditions under which it engages, and the offers and actions it is permitted to make.
What it knows
Your product catalog, onboarding guides, FAQs, and support material — the knowledge your agent draws on, kept in your control.
How it engages
You decide where invitations may appear and what signals justify one. Every invitation is quiet, contextual, and dismissible.
What it can offer
Offers and actions run inside rules you configure — eligibility, limits, and approvals stay with your business.
Questions, answered
Bidirection builds voice AI agents for sales and customer support. Before purchase, an agent helps a browsing visitor understand your product and take the next buying step. After purchase, it helps customers get started, discover capabilities, and work through problems — talking, with visual context when it helps.
No. Voice carries the conversation on its own, and captions always accompany it. An optional avatar can give the agent a visual presence where that suits your brand.
The system uses relevant signals from the visit — the page being viewed, repeated comparisons, a pause during checkout — to offer a conversation at an appropriate moment. The invitation is quiet and dismissible, and the visitor always chooses whether to join.
When a customer chooses to share their screen, the agent can guide them with the same view in mind — pointing at the actual control instead of describing it blind. Sharing is started and stopped by the customer, with its status always visible.
A customer on a phone call can open a companion session link in their mobile browser and share their camera or a file there. Camera sharing works as its own experience on mobile; screen sharing depends on what the device and browser support.
Book a demo. We’ll walk through where your customers need help, which knowledge sources matter, and what rules your agent should work within — then shape the right scope together.
Give customers a conversation that helps.
Explore how Bidirection could fit your sales and support journey.